Refund policy
Last updated: September 22, 2026
At CuteCritters we want you and your pet to love every order. If something isn't right, we're here to help.
30-Day Returns
You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase.
To start a return, email us at ahmed97fouad@gmail.com with your order number. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.
Unless the item arrived damaged or incorrect, return shipping costs are the customer's responsibility.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, and in most cases you will not need to send the item back.
Non-Returnable Items
- Food, treats and supplements once opened (for hygiene and safety reasons)
- Grooming and skin care products once opened or used
- Personalized or engraved items (such as custom collars), unless they arrive damaged or incorrect
- Gift cards and items bought on final sale
Refunds
Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card provider may take extra time to post the refund.
Order Cancellations
You can cancel your order for a full refund if it has not shipped yet. Please contact us as soon as possible.
Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order.
Contact
Questions about returns? Email us at ahmed97fouad@gmail.com. We reply within 24 hours.